Customer Service: 1-877-240-4438   Pharmacy: 604-581-4000

FAQ

Orders

Is this a licensed pharmacy?
Yes – CanadWidePharmacy is a Licensed Pharmacy fully regulated by the College of Pharmacists of British Columbia. To verify this please visit https://www.bcpharmacists.org/list-community-pharmacies, click control + F and search for CanadaWide.
Do you have a Licensed Pharmacist?
Yes, our pharmacist Yasir Mohamed is licensed by the College of Pharmacists of British Columbia and can be verified here https://www.bcpharmacists.org/list-registrants. Search for Yasir or Yasir Mohamed.
Do I need a prescription to order?
Yes, we require an original prescription for all orders that state “RX Prescription Required” below the product name.
Will you contact my pharmacy to transfer my prescription or contact my Doctor to request a new one?
Yes, our pharmacist would be happy to have your prescription transferred or to contact your Doctor directly.
Can you bill my provincial insurance plan?
Yes currently we can bill British Columbia and Alberta Provincial insurance plans as well as Nexgenrx, Telus Health, Manitoba Blue Cross, Green Shield, Medavie Blue Cross, Claimsecure, Express Scripts and Alberta Blue Cross. Just email or fax us a copy or photo of your benefit card and we can provide you with an updated quote.
I have a prescription for my pet, can you fill my order?
Yes. We just require the original prescription or the prescription faxed from your Doctor or transferred from your current pharmacy.
Do I need an account to place an order?
Yes. You can create your account online or our Customer Service team can create one for you over the phone.
How can I pay for my order?
We accept Visa, Mastercard, Check or Money Order.
When will you charge my credit card?
For first time customers we charge your credit card once we’ve received your prescription and have reviewed your order with you over the phone.
Can I place an order online and pick it up at your Surrey Pharmacy?
Yes, but this can still take 1-2 days and needs to be arranged through our call center.

Shipping

How much do you charge for shipping?
Our shipping charge is $10.00.
If I also order for my spouse, do I have to pay for shipping twice?
No, if you place the order at the same time we’ll only charge you shipping once for two orders.
How will my order be shipped?
Your order will be shipped with Canada Post.
How long will it take for my order to arrive?
Most orders will arrive in 2-7 days.
Do you offer overnight shipping?
At this time we do not offer overnight shipping.
Do you ship to the United States or other parts of the world?
No, we only ship to Canada.
Does your Online Pharmacy offer same day shipping?
At this time we only ship through Canada Post.
How do I know if my order has been shipped?
You can login to your online account or call our customer service department. Shipping details are normally updated 2-3 days after you place your order.

Other

What is your return policy?
Once a medication has left the pharmacy the item cannot be returned according to the College of Pharmacists of British Columbia Bylaw 5 (33. Subsection 1).
How do I know my information is secure?
All customer information is secured and protected using GeoTrust, providing up to 256 bit SSL.
CONTACT US
  • Canada Wide Pharmacy
  • order by phone 1-877-240-4438 (Customer Service)
  • order by phone 604-581-4000 (Pharmacy)
  • order by fax 604-581-4187
  • order by email customerservice@canadawidepharmacy.com
  •  
  • Call Center Hours:
  • Weekdays: 5:30AM - 6:00PM(PST)
  • Weekends: 7:00AM - 3:30PM(PST)
  •  
  • Retail Pharmacy Hours:
  • Weekdays: 9:00AM - 5:00PM
  • Saturday: Closed
  • Sunday: 9:00AM - 2:00PM
FOLLOW US
follow canadawidepharmacy on facebook follow canadawidepharmacy on twitter follow canadawidepharmacy on instragraph