Call   1-877-240-4438

FAQ

Orders

Do I need a prescription to order?
Yes, we require an original prescription for all orders that state “RX Prescription Required” below the product name.
Do I need an account to place an order?
Yes. You can create your account online or our Customer Service team can create one for you over the phone.
How can I pay for my order?
We accept Visa, Mastercard, Check or Money Order.
When will you charge my credit card?
For first time customers we charge your credit card once we’ve received your prescription and have reviewed your order with you over the phone.
Can I place an order online and pick it up at your Surrey Pharmacy?
Yes, but this can still take 1-2 days and needs to be arranged through our call center.

Shipping

How much do you charge for shipping?
Our shipping charge is $10.00.
If I also order for my spouse, do I have to pay for shipping twice?
No, if you place the order at the same time we’ll only charge you shipping once for two orders.
How will my order be shipped?
Your order will be shipped with Canada Post.
How long will it take for my order to arrive?
Most orders will arrive in 2-7 days.
Do you offer overnight shipping?
At this time we do not offer overnight shipping.
Do you ship to the United States or other parts of the world?
No, we only ship to Canada.
Does your Online Pharmacy offer same day shipping?
At this time we only ship through Canada Post.
How do I know if my order has been shipped?
You can login to your online account or call our customer service department. Shipping details are normally updated 2-3 days after you place your order.

Other

What is your return policy?
Once a medication has left the pharmacy the item cannot be returned according to the BC College of Pharmacists Bylaw 5 (33. Subsection 1).
How do I know my information is secure?
All customer information is secured and protected using GeoTrust, providing up to 256 bit SSL.
CONTACT US
  • Canada Wide Pharmacy
  • order by phone 1-877-240-4438
  • order by fax 1-866-879-2441
  • order by email customerservice@canadawidepharmacy.com
  •  
  • Call Center Hours:
  • Weekdays: 5:30AM - 6:00PM(PST)
  • Weekends: 7:00AM - 3:30PM(PST)
  •  
  • Retail Pharmacy Hours:
  • Weekdays: 9:00AM - 5:00PM
  • Saturday: Closed
  • Sunday: 9:00AM - 2:00PM
FOLLOW US
follow canadawidepharmacy on facebook follow canadawidepharmacy on twitter follow canadawidepharmacy on instragraph